Bonjour,
Un petit message sur la longue route de mon retour de vacances en Afrique du Sud pour partager une experience avec la compagnie Etihad.
Pendant ces vacances, j ai commence (desole pas d accent sur le pc ici) la lecture du dernier livre de Jeff Jarvis : la methode google. Il s en prend aux compagnies aeriennes. A mon tour !
Etihad est une bonne compagnie tant qu il n y a pas de probleme, ensuite ca tourne a la blague. Je vais poursuivre avec mon mauvais anglais au cas ou ils liraient et leur laisser la possibilite de repondre.
I was travelling back to Paris. The flight was delayed. I am still in Abu Dhabi in fact while I m writing this post. I will arrive with 7 hours late in Paris !!! Even the SNCF has beautiful answer to such delay. Etihad has voucher for... breakfast ! It is a big joke. The service on board is pretty good. So before landing, I had already a breakfast. The place to use the voucher has bad seat... it is late, I am tired. So I tried to negociate with the lounge! no ! there is another lounge where I can pay... I don t want to pay because they are late... I am sure to have a breakfast in the next flight, so I am just spending my time on the web telling this story ! Maybe Etihad will read this, maybe not. Consider this as a custumer relationship management test and see if they have read Jeff Jarvis and follow his advises. Read the web and care of our customers.
good night.
PS : feel free to share your experience.